What’s trending, who said it, and why it’s important to you
Today's customers demand efficient calls, high-quality, relevant information and resolution on the first contact. Can you deliver?
Technology can help but only if you select the right technology and then pair it with the right culture, right strategies and right performance initiatives. This webinar will help you build that perfect synergy – and deliver the experiences your customers demand!
Learn how to achieve the following results:
This webinar will include case study insights from KEYSIGHT, which successfully refreshed the technology affecting its 27 global contact center sites, 700 agents and more than 500,000 annual calls.