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Webinar: SAP Contact Center

Webinar: SAP Contact Center

SAP Contact Center Webinar: Press 1... For a Better Customer Experience And Improved Contact Center Metrics.
Thursday, October 8, 2015, 1:00pm - 2:00pm ET

Today's customers demand efficient calls, high-quality, relevant information and resolution on the first contact. Can you deliver?

Technology can help but only if you select the right technology and then pair it with the right culture, right strategies and right performance initiatives.  This webinar will help you build that perfect synergy – and deliver the experiences your customers demand!

Learn how to achieve the following results:

  • Improve typical call center metrics (AHT, FCR, MOS) by providing relevant information to your call center agents
  • Provide a consistent experience to your customers and improve overall CSAT scores
  • Increase user adoption rates using an intuitive and integrated call center solution
  • Leverage a flexible technology layer to adapt your IVR, skill-based routing and agent availability to changing customer requirements. 

This webinar will include case study insights from KEYSIGHT, which successfully refreshed the technology affecting its 27 global contact center sites, 700 agents and more than 500,000 annual calls.