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Press 1 ... For Better Customer Experience
02.16.16

Press 1 ... For Better Customer Experience

This webinar included highlights of SAP Contact Center as well as case study insights from KEYSIGHT, which successfully refreshed the technology affecting its 27 global contact center sites, 700 agents and more than 500,000 annual calls. It was interesting to see how KEYSIGHT’s implementation yielded immediate results with regards to its contact center
metrics and how the overall customer experience indicator now measures 8.5 (out of 10).

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